Shipping and Returns

Ordering

You can place an order with us by completing our online checkout process. All goods must be paid for before they are dispatched. The minimum order is £3.00. Price and availability information is subject to change without notice. All goods are offered subject to availability on assembly of order. If an item is unavailable on assembly of order, a suitable alternative will be sent of equal or greater value. If no suitable replacement is available, customers will be contacted to confirm alterations to the order.

Orders must be received by 5pm on Monday to be processed, made and delivered on Thursday.

We operate a 4 day system as follows:

Monday: Orders are processed

Tuesday: The order is freshly prepared

Wednesday: The order collected by the courier

Thursday: The order is delivered to the customer

Shipping and Delivery

We deliver fresh to your door to most mainland addresses in England and Wales. If you are ensure if your address qualifies please contact us.

Our standard shipping charge is outside of Cornwall is: £7.50

Our discounted shipping charge to mainland TR postcodes is £5.00

Shipping is free on all orders over £25.00

Your delivery will arrive between 8am-4pm and can be posted to your home or work address. If there is nobody there to receive your fresh goods we can leave the product in a pre-selected safe area or with a neighbour. If you have any special requests or would like to specify where parcels should be left if you are not there, please tell us in the ‘Special Instructions’ box in Checkout.

Goods are carefully packaged in sturdy boxes to reach you in the best condition. We use specially designed packaging which maintains the temperature of packed goods for up to 48 hours. As all of our parcels are delivered within 24 hours of them leaving us, there is no danger of the goods exceeding a safe temperature, even in the summer. Once you have received your delivery please check the use-by dates. It is then your choice to keep them in the fridge, freeze them for the first time or just eat it all that day. We cannot accept responsibility for the quality of the product if it has not be stored appropriately immediately upon delivery.

Although we do our best to ensure that all orders are delivered within a reasonable time frame, if there is a problem despatching your order we will contact you and arrange an alternative date or offer a full refund. Please be aware that we despatch orders using a courier service whose operation is outside of our control.

By purchasing you are accepting liability if the parcel is lost after being left in a safe place specified by you or chosen by the driver in the absence of suitable instructions from you, we will not be able to compensate you for this loss. Please do not under any circumstances refuse your delivery as you will forfeit your payment.

Payment

All goods must be paid for before they are dispatched. Payment is taken by PayPal only, on receipt of order. Please check your order carefully before proceeding to payment. If you notice any problems with your order or have a query please contact us during office hours on 01872 531888. Please be aware that due to the perishable nature of our goods once an order is placed it is not possible to cancel it, and refunds cannot be given.

Cancellations and Refund Policy

If you are unsatisfied with any of our products we will be happy to offer a replacement item or in certain cases a discount may be offered to you to use against your next purchase. Please contact the Kernow Sausage Company office with any complaints or queries about the products delivered and they will arrange for one of the above or if required a refund.

All shortages or damaged goods must be notified by telephone within 24 hours and confirmed in writing otherwise no claim can be considered. Please be aware that due to the perishable nature of our goods once an order is placed it is not possible to cancel it, and refunds cannot be given.

Changes in Terms

The Kernow Sausage Company reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Kernow Sausage Company website.

For more information please get in touch. If you have any questions regarding the products, shipping or pricing please contact us before placing an order.

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The Old Dairy, Barwick Farm, Tregony, Cornwall, TR2 5SG - Tel: 01872 531 888 - Fax: 01872 531 777 - Email: info@kernowsausages.com

Made with love, eaten with passion - Kernow Sausage Company Ltd. ©